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TITLE: DISTRICT INTAKE SPECIALIST (PART TIME/TEMPORARY)
REPORTS TO: District Director
LOCATION: Ohio
As a District Intake Specialist, you are the initial point of contact for constituents seeking federal assistance. This position will handle a portfolio of issue areas on behalf of the Member and work closely with the District Director, Constituent Service Representatives, and Field Representatives to provide outstanding service to the Member's constituents. You are responsible for answering casework correspondence and verbal communications with constituents, and expected to provide support with office administration, and communications. The primary responsibility will be to gather essential information efficiently and empathetically, ensuring their needs and concerns are addressed promptly and with utmost care. Your excellent communication skills, meticulous attention to detail, and agency knowledge will enable you to assist the Constituent Advocates in an efficient and timely manner.
ESSENTIAL DUTIES:
- Conduct initial constituent discussions over the phone, collecting relevant details about their concerns, case-related data, and personal information.
- Demonstrate empathy and understanding while building rapport with constituents ensuring they feel comfortable sharing sensitive information.
- Evaluate the urgency and seriousness of each inquiry, prioritizing cases that require immediate attention.
- Prepares incoming and outgoing constituent casework to manage casework in assigned areas of expertise;
- Screens and monitors cases to determine if referring the case to other government entities is appropriate;
- Answers casework correspondence, meets with constituents, and serves as a liaison with federal, state, and local authorities to act as the representative for the Member within their areas of responsibility;
- Attends community meetings to support public events;
- Answers incoming calls and captures constituent casework requests to ensure consideration by Member office
- Assists the District staff to complete constituent casework activities
- Maintains up-to-date files on all cases and categories of information of importance to the office; and
- Performs other duties as assigned
QUALIFICATIONS:
- At least two years of office experience;
- Strong telephone skills;
- Strong oral and written communication skills;
- Proficiency in word processing and typing;
- Strong organizational and filing skills;
- Thoroughness and careful attention to detail;
- Temperament to communicate with a variety of personalities in a tactful, pleasant, and professional manner;
- Availability to work atypical hours;
- Ability to work well under pressure; and
- Ability to work cooperatively and courteously with others.
SCHEDULE:
This is a Temporary/Part-time (4-hour shift, five days a week) position. The scheduled end date is June 30, 2025.
Applicants should submit a cover letter and resume to JoinTeamSykes@mail.house.gov. Applications will be accepted on a rolling basis.